Masunaga MKT Dahlia S23 Demi 56

Shipments & Returns

We ship with major couriers such as UPS or DHL. A tracking number will be sent to your email after the shipping.

If your order is received before 16:00 CET (Working days), we aim to dispatch on the same day.

We ship worldwide for most of our brands except to Japan only for Masunaga, Masunaga K3 and Masunaga X Kenzo Takada.

Europe 1-3 working days - US 2-4 working days - Other countries 2-5 working days

Countries outside EU
Customs duties and fees for deliveries outside EU countries are to be borne by the customer.

Returns

In case of exchanges or returns, start a request here.

All returns must be received in excellent unworn condition, cleaned and unmarked, with original case and associated paperwork.

Expect 5-10 working days for process and refund.

Return Costs

Please note the Return & Exchange shipping cost will be deducted by us from your payment:

Europe €20 - United States & non-EU Countries €38

Restocking

Because each item is carefully inspected and repackaged upon return, a restocking fee of 10% may apply when ordering at least 3 items. This helps cover the cost of quality control and handling.

Customer Service is open from
Monday to Friday 9:00 to 15:30 CET

Contact us for any questions at hello@sunofjapan.com