We ship worldwide for most of our brands. Please refer to our FAQs page for further info.
If your order is received before 16:00 CEST UTC +2 (Working days), we aim to dispatch on the same day.
If your item showed ‘pre-order’, then please expect an additional 6-10 days to dispatch date.
Returns & Exchanges
If you would like to return an item, you must notify us at firstname.lastname@example.org within 14 days of receiving the item. The item must then be received by us within 14 days of this date.
The item must be in the same mint condition as you received, with no sign of scratches and with security label intact at bridge or in the side temple plus all accessories, labels stickers in original position.
A DHL shipping label is included inside the parcel – Place the label in the parcel and drop it in the nearest DHL drop in point.
Please note the return & Exchange shipping cost will be deducted by us from your payment:
- Europe €19
- United States & non-EU Countries €39
Once received, we process returns as quickly as possible, but it can take up to 5 working days.
If a frame size does not fit we offer to exchange if possible. But if a different model is needed Instead you should return your item for a refund and place a new order for the alternative item.
You must notify us within 14 days of receiving the item that you would like to return your order. The item must then be received by us within 14 days of this date.
When more than 3 sunglasses are being returned for refund, Sun Of Japan may apply restocking fees of 10% of the total order. You are welcome to contact our customer service in case you need to try on more than 3 frames so we can advise.
Countries outside EU
Customs duties and fees for deliveries outside EU countries are to be borne by the customer.
We certify the authenticity of Sun Of Japan brands and each frame confirm that it has been handmade to the most exacting quality control by craftsmen in Japan. These are a precision made frame guaranteed against defective material and craftsmanship.
Sun Of Japan guarantee does not cover damage caused by stretching to any other shape or size.
The warranty policy does not cover damages caused by stretching or physical mishandling of the frame in terms of shape or size. The warranty only covers manufacturing and technical defects excluding breakage. The warranty’s validity of two (2) year takes effects from the date of purchase. Kindly provide us with the email confirmatory of your purchase, showing the date of purchase, order number, and info about the frame.
Last update: November 21 2023