Contact Us

Before you contact us, see if these links are helpful

We ship worldwide for most of our brands with DHL. Please refer to our Delivery & Returns Policy for further info.

If your order is received before 16:00 CEST UTC +2 (Working days), we aim to dispatch on the same day.

If your item showed ‘pre-order’, then please expect an additional 6-10 days to dispatch date.

Countries outside EU

Customs duties and fees for deliveries outside EU countries are to be borne by the customer.

Can I return my glasses?
Yes of course. In case of regretting the purchase you can ship back the frame to our address within 2 weeks from the date of purchase. After this day is not possible to return.

Sun Of Japan has an agreement with DHL  You may find your nearest DHL pickup point. A return label is ready inside the parcel.

For more informations about Return & Exchange shipping costs please visit our Return policy

  • Where is my shipment? You can track your order here. In alternative, you can contact us in the form below or at our email hello@sunofjapan.com

All our sunglasses have 24 months of warranty. This covers manufacturing defect and does not cover normal wear and tear of accidental damage nor against scratches.

  • How can I pay? We accept debit, credit cards & wallets: Maestro, Mastercard, Visa, AMEX, Discover & Diners, Dankort, CUP, JPC. We also accept Paypal, Stripe and wallet payment Google Pay (Chrome browser) and Apple Pay (Safari browser).
  • How can I cancel an order? In most cases we can cancel the order for you before the shipment. You must email us at hello@sunofjapan.com  – In case your order have been shipped, you have to return to our office address.
  • Find the DHL return label inside the parcel. Drop the parcel at your nearest DHL pickup point. 
  • For more info about Returns & Exchange costs please read our Shipping & Returns page.

We are an online shop

Customer Service is open from
Monday to Friday 9:00 to 15:30 GMT+2

Sun Of Japan

CVR: 26 76 45 72

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