Contact Us

Before you contact us, see if these links are helpful

We ship worldwide for most of our brands with DHL. Please refer to our Delivery & Returns Policy for further info.

If your order is received before 16:00 CEST UTC +2 (Working days), we aim to dispatch on the same day.

If your item showed ‘pre-order’, then please expect an additional 6-10 days to dispatch date.

Countries outside EU

Customs duties and fees for deliveries outside EU countries are to be borne by the customer.

Can I return my glasses?
Yes of course. In case of regretting the purchase you can ship back the frame to our address within 2 weeks from the date of purchase. After this day is not possible to return.

Sun Of Japan has an agreement with DHL  You may find your nearest DHL pickup point. A return label is ready inside the parcel.

For more informations about Return & Exchange shipping costs please visit our Return policy

  • Where is my shipment? You can track your order here. In alternative, you can contact us in the form below or at our email

All our sunglasses have 24 months of warranty. This covers manufacturing defect and does not cover normal wear and tear of accidental damage nor against scratches.

  • How can I pay? We accept debit, credit cards & wallets: Maestro, Mastercard, Visa, AMEX, Discover & Diners, Dankort, CUP, JPC. We also accept Paypal, Stripe and wallet payment Google Pay (Chrome browser) and Apple Pay (Safari browser).
  • How can I cancel an order? In most cases we can cancel the order for you before the shipment. You must email us at  – In case your order have been shipped, you have to return to our office address.
  • Find the DHL return label inside the parcel. Drop the parcel at your nearest DHL pickup point. 
  • For more info about Returns & Exchange costs please read our Shipping & Returns page.

We are an online shop

Customer Service is open from
Monday to Friday 9:00 to 15:30 GMT+2

Sun Of Japan

CVR: 26 76 45 72

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