Before you contact us, see if these links are helpful
We ship with major couriers such as DHL and UPS.
Please refer to our Delivery & Returns Policy for further info.
If your order is received before 16:00 CET (Working days), we aim to dispatch on the same day.
If your item showed ‘pre-order’, then please expect an additional 6-10 days to dispatch date.
Countries outside EU
Customs duties and fees for deliveries outside EU countries are to be borne by the customer.
Can I return my glasses?
Yes of course. In case of regretting the purchase you can ship back the frame to our address within 2 weeks from the date of purchase. After this day is not possible to return.
Upon returning, if no label is inside the parcel, please request immediately a return label by contacting us through email.
For more informations about Return & Exchange shipping costs please visit our Return policy
- Where is my shipment?
Please check your inbox, we send out an email with the tracking number together with the selected courier service.
You can also track your order here. In alternative, you can contact us at our email hello@sunofjapan.com
Office hours
Monday – Friday 9-15:30 CET
All our sunglasses have 24 months of warranty. This covers manufacturing defect and does not cover normal wear and tear of accidental damage nor against scratches.
- How can I pay? We accept debit, credit cards & wallets: Maestro, Mastercard, Visa, AMEX, Discover & Diners, Dankort, CUP, JPC. We also accept Paypal, Stripe and wallet payment Google Pay (Chrome browser) and Apple Pay (Safari browser).
- How can I cancel an order? In most cases we can cancel the order for you before the shipment. You must email us at hello@sunofjapan.com – In case your order have been shipped, you have to return to our office address.
- Find the DHL return label inside the parcel. Drop the parcel at your nearest DHL pickup point.
- For more info about Returns & Exchange costs please read our Shipping & Returns page.
We are an online shop
Customer Service is open from
Monday to Friday 9:00 to 15:30 CET
CVR: 26 76 45 72
"Was looking for a place to get Japanese sunglasses online. Ordered a pair from them. Always skeptical of online sellers but this crowd do not disappoint. Quick delivery, excellent product, reasonable price and nice hand written note! Don't waste your money on some flashy, expensive and most times bad quality Western brands, give Sun of Japan a try.."
2 June 2024