FAQs

Shipping Information

Europe 1-3 working days
US 2-4 working days
Everywhere else 2-5 working days.

Yes do ship in Japan for all most of our brands, except for the brand Masunaga.

Shopping Information

After the order is placed, an E-mail will be sent with the sum of the purchase. If the item is in stock, we will process it and dispatch before 16:00 (working days). If the item is on pre-order, we will keep your order on hold. Expect an extra 7 days for the item to arrive to us. We will email you when the item is dispatched along with a tracking number. 

Autenticity & Legality

Sun of Japan is an established company based in Denmark with 7 years of experience as distribution for B2B in the nordic countries and Europe.

Yes. In most cases, each official distributor will provide branded material such as case, lens sticker or authentication card which we will pack with your order.

Payment Information

We capture the payment only when your order is dispatched. Depending on the bank and country, it will take 1-5 days for the payment for being process.  

We accept Visa, Mastercards and Maestro through PayLike (secure payments). Visa Dankort (Only in Denmark). We also accept Klarna, PayPal and AMEX. 

Yes, we automatically create an invoice for the purchase item. If it is missing in the email, please contact us.

Returning your sunglasses

Yes of course. In case of regretting the purchase you can ship back the frame to our address within 2 weeks from the date of purchase. After this day is not possible to return. We will credit back the amount after upon meticulous inspection of the sunglasses. 

Read more about Returns & Exchange shipping costs in Sun Of Japan Terms & Condition page.

Please find the DHL label inside the DHL bag, together with the frame box. Remember to include the original receipt inside the package. You may find your nearest DHL pickup point. 

Yes sure, if for example the size of the sunglasses is too small or big it’s possible to exchange with the same frame in different size or color. The exchange is only possible within 2 weeks from the date of purchase. 

Please read our Terms & Conditions page for Return & Exchange shipping costs.

We always pack your eyewear in a durable cardboard box, wrap your glasses or sunglasses box in tissue paper before packing it into a sealed envelope. If your package arrives damaged, please take images of the box and frame immediately then email or team with your full name, email and order number.

No problem, if for example the size of the sunglasses is too small or big it’s possible to exchange with the same frame in different size or color. Please contact us to create a return label. You may find your nearest UPS pickup point. 

Please read our Terms & Conditions page for Return & Exchange shipping costs.

All Sun Of Japan parcels includes a free DHL shipping return label that includes the following address:

Sun of Japan ApS
Strandvejen 343, 2930
Klampenborg
Denmark

Warranty

Yes. All our sunglasses have 2 years warranty.  Please read more about warranty in our Terms & Conditions page

You Still Need Help?

Read more about shipments & returns

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